"High expectations are the key to everything."

"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."

"I had to pick myself up and get on with it, do it all over again, only even better this time."

"We let folks know we're interested in them and that they're vital to us. cause they are."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

"Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community."

"Capital isn't scarce; vision is."