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"I have a high degree of confidence about India's growth potential in IT."
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"It's about personal development. It's about creating your own character and pushing it to the limit. It's about pushing yourself so far out of your own and everybody else's idea of who you are and what you're capable of, that you no longer believe in limits. It's about reaching beyond your so-called potential, because your potential is never where you or anyone else expects it to be, not even close. It's about being able to say with the last breath of your life "I used all my potential and all my talents and pushed myself to the limit. I could not have fought any harder."
"Win told me that one isn't improved by being at the top of the mountain, one is improved by the climb."
"Man (and woman) has an infinite capacity for self-development. Equally, he has an infinite capacity for self-destruction."
"What I mean is that those thoughts, they're human. And just because you turn out differently than everyone's imagined you would doesn't mean that you've failed in some way. A kid who gets teased in one school might move to a different one, and be the most popular girl there, just because no one has any other expectations of her. Or a person who goes to med school because his entire family is full of doctors might find out that what he really wants to be is an artist instead."
"One day the cub will become a wolf, even if it has been reared among the sons of man."
"You will learn, but you have to act. You will be given, but you have to receive. Stretch your hands and take up your laurels by the power put in you!"
"It's important to work on our personal growth, and part of that work is learning, and accepting the fact that we are absolutely enough, as we are. Some of our most profound changes manifest by simply embracing who we've been all along."
Explore more quotes by Sanjay Kumar
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."
"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
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