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"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
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"They can do without architecture who have no olives nor wines in the cellar."

"Man's biological weakness is the condition of human culture."

"I don't think anyone could write about another culture and get it 100 percent accurate."

"The relentless pressures of the so-called marketplace have distorted all our culture industries."
Explore more quotes by Tony Hsieh

"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."

"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."

"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."

"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
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