"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."

Cultural, Culture, Employees, Forget, Service

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"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."

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"When future archaeologists dig up the remains of California, they're going to find all of those gyms their scary-looking gym equipment, and they're going to assume that we were a culture obsessed with torture."

Doug Coupland, Canadian Author

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"Americans have a penchant for the future and tend to disregard the past."

Alan Dundes, American Educator

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"Well, news is anything that's interesting, that relates to what's happening in the world, what's happening in areas of the culture that would be of interest to your audience."

Kurt Loder, American Journalist

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"The culture industry not so much adapts to the reactions of its customers as it counterfeits them."

Theodor Adorno, German Philosopher

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"I say it is indispensable to look ahead of and behind oneself in the present. If there is such a thing as tradition, and I believe there is, it can only exist in the sense of the most profound movements of culture."

Robert Delaunay, French Artist

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"Under popular culture's obsession with a naive inclusion, everything is O.K."

Stanley Crouch, American Critic

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"Like every other good thing in this world, leisure and culture have to be paid for. Fortunately, however, it is not the leisured and the cultured who have to pay."

Aldous Huxley, English Novelist

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"They can do without architecture who have no olives nor wines in the cellar."

Henry David Thoreau, American Author

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"After 9/11, we realized that all these silly culture wars, and arguing about rock lyrics... who cares? You know, we, for some reason, remembered what our real problems are."

Frank Rich, American Journalist

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"Have you ever noticed that when you must struggle to hear something, you close your eyes?"

Marilyn vos Savant, American Writer

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Explore more quotes by Tony Hsieh

"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

Business

"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."

Values

"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."

Creativity

"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."

Business

"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Customer

"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

Work

"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."

Cultural