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"I will ask questions that are so wide and open they will feel the need to speak for a week. Then from the information that they give to me, I will mould solutions designed specifically for them."
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"Someone told me that each equation I included in the book would halve the sales."
"We initially targeted pager networks, which have been suffering for the last decade due to cell phone sales."
"Get up in the morning on a mission to save prospective clients from the shabby, ill-fitting, overpriced and worthless alternatives that those charlatans - who are your competition - are trying to get away with flogging them."
"At St. Francis de Sales in Atlanta, we do not have an organ. We do not have rehearsals during the week. We do not have a professional choir."
"When you stop talking, you've lost your customer. When you turn your back, you've lost her."
"We all need salespeople who help people with the same enthusiasm shown by a small child describing the best Christmas present EVER."
Explore more quotes by Chris Murray
"Let your customers and prospects recommend you to each other and let you competition wish they were you. That is our mission."
"Most people haven't set themselves any course with regards to their life. They have no idea whether or not they are being blown in any useful direction whatsoever. They are just at the whim of wherever the winds of life take them."
"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."
"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."
"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"
"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."
"If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all."
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