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"I will ask questions that are so wide and open they will feel the need to speak for a week. Then from the information that they give to me, I will mould solutions designed specifically for them."
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"Someone told me that each equation I included in the book would halve the sales."
"Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person's body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality."
"Earning the Right is a commitment to be the sales professional that your customer really needs."
"If you do not believe in your product or service enough to offer it to your own family and friends, then you should question the value of what you are selling."
"In sales, a referral is the key to the door of resistance."
"You will never change a prospective customer's mind, my boy. There is a chance that he might make a new decision if enough reliable evidence comes his way, but to do that he has to want to listen - to hear it - and that requires trust and respect."
"At St. Francis de Sales in Atlanta, we do not have an organ. We do not have rehearsals during the week. We do not have a professional choir."
"Get up in the morning on a mission to save prospective clients from the shabby, ill-fitting, overpriced and worthless alternatives that those charlatans - who are your competition - are trying to get away with flogging them."
"When you stop talking, you've lost your customer. When you turn your back, you've lost her."
Explore more quotes by Chris Murray
"As soon as I can find the courage to put my plans to action, I will turn from being a "maybe man into someone whose future success lies completely in his own hands."
"Could trying your hardest, but never being quite good enough ever be acceptable to anyone? Is that what your dreams are made of?"
"You know, I have never met a young man who recognises the true value in this exercise, and yet I have met hundreds of old men who wished someone had shared it with them in their youth."
"I will not let those, who cannot recognise how I can be of service, dissuade me from showing them how I can help."
"We all desperately need brilliant sales professionals far more than ever before " to help us, guide us, keep us informed and stop us from making diabolically stupid buying decisions."
"I have discovered fallen trees across my path and have possessed neither the strength to move them nor the patience or tenacity to find an alternative way round. I have simply returned to where I came from, and told myself there had been no other choice."
"In this world there are those who enjoy giving people balloons and there are those who take great pleasure in popping them. And I wish to be remembered as being firmly in the first party."
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