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"Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket."
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Exlpore more Society quotes
"Though the earth contains greater energy and mass than any single being, linked together, "people make the world go-round"."
"Why, because an author has more rights than ordinary people, as everybody knows. People will stand much more from him."
"When a man's girlfriend's parents ask him what it is that he does for a living: they're not really concerned about him, they're concerned about their daughter's tummy."
"The use of fashions in thought is to distract men from their real dangers. We direct the fashionable outcry of each generation against those vices of which it is in the least danger, and fix its approval on the virtue that is nearest the vice which we are trying to make endemic. The game is to have them all running around with fire extinguishers whenever there's a flood; and all crowding to that side of the boat which is already nearly gone under."
"I live in the Managerial Age, in a world of "Admin." The greatest evil is not now done in those sordid "dens of crime" that Dickens loved to paint. It is not done even in concentration camps and labour camps. In those we see its final result. But it is conceived and ordered (moved, seconded, carried, and minuted) in clean, carpeted, warmed and well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices. Hence, naturally enough, my symbol for Hell is something like the bureaucracy of a police state or the office of a thoroughly nasty business con."
"The greater ignorance towards a country is not ignoring what its politicians have to say, it is ignoring what the inmates in its prisons have to say."
"It was masturbation, not willpower, that made it possible for gazillions of women to walk down the aisle with their reputation and their hymen still intact."
"Up until then I'd thought that white people and colored people getting along was the big aim, but after that I decided everybody being colorless together was a better plan. I thought of that policeman, Eddie Hazelwurst, saying I'd lowered myself to be in this house of colored women, and for the very life of me I couldn't understand how it had turned out this way, how colored women had become the lowest ones on the totem pole. You only had to look at them to see how special they were, like hidden royalty among us. Eddie Hazelwurst. What a shitbucket."
"Electing a bigot enables further bigotry."
"Civilization is the commercialization of survival."
Explore more quotes by Brene Brown
"The truth is: Belonging starts with self-acceptance. Your level of belonging, in fact, can never be greater than your level of self-acceptance, because believing that you're enough is what gives you the courage to be authentic, vulnerable and imperfect."
"Shame hates it when we reach out and tell our story. It hates having words wrapped around it- it can't survive being shared. Shame loves secrecy. When we bury our story, the shame metastasizes."
"Compassion is not a virtue -- it is a commitment. It's not something we have or don't have -- it's something we choose to practice."
"Maybe looking away is about privilege. I need to think harder and longer about my choices and recognize that choosing whom I see and whom I don't see is one of the most hurtful functions of privilege."
"The reckoning is how we walk into our story; the rumble is where we own it. The goal of the rumble is to get honest about the stories we're making up about our struggles, to revisit, challenge, and reality-check these narratives."
"After doing this work or the past twelve years and watching scarcity ride roughshod over our families, organizations, and communities, I'd say the one thing we have in common is that we're sick of feeling afraid. we want to dare greatly. We're tired of the national conversation centering on "What should we fear" and "Who should we blame?" We all want to be brave."
"I don't have to chase extraordinary moments to find happiness - it's right in front of me if I'm paying attention and practicing gratitude."
"We can't pack down hurt, nor can we off-load it to someone else while maintaining our authenticity and integrity. Most of us have been on the receiving end of one of these outbursts. Even if we have the insight to know that our boss, friend, colleague, or partner blew up at us because something tender was triggered and it's not actually about us, it still shatters trust and respect. Living, growing up, working, or worshipping on eggshells creates huge cracks in our sense of safety and self-worth. Over time, it can be experienced as trauma."
"When you judge yourself for needing help, you judge those you are helping. When you attach value to giving help, you attach value to needing help. The danger of tying your self-worth to being a helper is feeling shame when you have to ask for help. Offering help is courageous and compassionate, but so is asking for help."
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