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"So I think we have an obligation with our size to make sure that we are open to what people have to say to us because the people who criticize us, they're not all mean-spirited."
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Explore more quotes by Lee Scott
"And the greeter is what sets the tone for this company and I've been on TV a little bit this morning."
"If we take care of the customers and associates and grow the business, Wall Street will be pleased."
"I would guess that any criticism about Wal-Mart could have some element of truth with 1,500,000 people."
"We've got to figure out a way to cause communities to also want them, the political, organized bodies."
"People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be terminated, period."
"We want to set a tone going into our fiscal year that starts Feb. 1, that Wal-Mart Stores is going to be aggressive in taking care of customers, taking care of our associates, communications and merchandising."
"Where we're not wrong or where the cost of settling is so much that it is totally disproportionate to the harm or the error that we made, we're not going to settle."
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