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"The Art of First Impressions for Positive Impact is based on the premise that when you become self-aware and learn how to shine bright as your best self, you can transform your relationships in life and in business."
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Exlpore more Impact quotes
"Success is secondary to impact. Success is a list of what you win, gain and attain - it may pass it may remain. Impact is the test; the hearts, minds and lives you touch, enhance and forever change..."
"And those of us who trust ourselves the least,Who doubt and question most, these, it may be,Will make their mark upon eternity,And youth will turn to them as to a feast.The time may come when a man who confessedHis self-doubts will be ranked among the blessedWho never suffered anguish or knew fear,Whose times were times of glory and good cheer,Who lived like children, simple happy lives.For in us too is part of that Eternal MindWhich through the aeons calls to brothers of its kind:Both you and I will pass, but it survives."
"There are people who want to change the world, make it a better place... but what they don't know, is that to make a difference in the life of one person and to make a single person's life a better thing to live, is just as valuable as changing the whole world. And most of the time, that's the only thing that we should be doing. You can gain the whole world but lose your own soul in the process, and in that case, the whole world just isn't worth it."
"The greatest success is how much impact was made."
Explore more quotes by Susan C. Young
"Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication."
"Considerations & Exceptions for Impressive Handshakes Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. Show interest; even if your right hand is full, offer your left hand. Demonstrate respect when you are caught in an introduction while seated; try to stand. Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy."
"Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity."
"Without proper readiness, we're subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework beforehand. Failing to do so deteriorates credibility and reputation, leaving us vulnerable to an unfavorable impression."
"A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off."
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
"Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to 'activate your awesome' and contribute to making a positive first impression?"
"I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level."
"As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn't always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers."
"A positive attitude will empower you to be more resilient to proactively adapt to change."
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