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"Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a "first name basis. First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions."
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"But I was also told to hold doors for women and children, to shake hands with a firm grip, to remember people's names, and to always give the customer a little more than expected."

"I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps."

"Good manners: The noise you don't make when you're eating soup."

"A true gentlemen is one who is never unintentionally rude."

"Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a "first name basis. First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions."

"Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing."
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"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."

"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."

"As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you."

"Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it."

"A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you."

"Service Beyond Self is Essential for Success Because It - Builds credibility, trust, and customer satisfaction. Strengthens your personal reputation and public image. Fosters goodwill and makes people feel appreciated. Helps you build healthy relationships with others. Nurtures collaboration, participation, and cooperation. Reaffirms a continuity of service for quality assurance, integrity, and reliability. Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. Improves communication and builds rapport. Fosters mutual respect and understanding. By providing other people with what they want, you will get more of what you want!"

"Rather than allowing your failures to define you, learn from your experience to do better next time."

"As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking."

"Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow."
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