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"That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?"
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"Regarding quality, the following rule is very important: do each activity right at the first time with the aim of saving money and time. Regardless of the process under consideration, the activities that were carried out badly may cause repetitions with considerable additional costs."

"The product of mental labor - science - always stands far below its value, because the labor-time necessary to reproduce it has no relation at all to the labor-time required for its original production."

"Business, to be successful, must be based on science, for demand and supply are matters of mathematics, not guesswork."

"Audience engagement is critical to the survival of your brand, if you don't engage them you endanger your brand. It's social interaction."
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"We can provide beta software to our developers in advance of the general public. We can easily link up with external partners, customers, and suppliers."

"In my column series "The Main Thing," I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners."

"We can collaborate with a Netscape employee or partner who's halfway around the world. We can distribute information and software to customers and shareholders, and get their feedback."

"It's the first time I've ever done anything like that. It took longer than I expected. I've gotten a lot of E-mail since I got back, saying they thought I did a good job and presented the case well."

"I think the touchstone is to give consumers a full, fair choice without the power of a monopoly operating system pushing them in a direction that free competition might or might not achieve."
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