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"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
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"I want to stand as close to the edge as I can without going over. Out on the edge you see all the kinds of things you can't see from the center."
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"When they are alone they want to be with others, and when they are with others they want to be alone. After all, human beings are like that."
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"Well, I don't know as I want a lawyer to tell me what I cannot do. I hire him to tell how to do what I want to do."
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"We wanted to do a sequel with Jim and Jeff. They said that the word was that Jim didn't want to do any sequels. We approached him and he said he would do it, but not until next year. New Line said it was too long to wait."

"The best thing to do is just leave them alone. Alligators want to be away from you just as much as you want to be away from them."
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"I feel that if I said anything about John, I would have to sit here for five days and say it all. Or I don't want to say anything."
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"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."

"India has the unique advantages of having the biggest domestic market and this should support IT companies."

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."

"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."

"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."

"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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