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Sanjay Kumar

"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."

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"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."

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Sanjay Kumar
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
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Sanjay Kumar
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Sanjay Kumar
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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Sanjay Kumar
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
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Sanjay Kumar
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
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Sanjay Kumar
"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."
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Sanjay Kumar
"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
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Sanjay Kumar
"Failure is unfortunately as common as success."
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Sanjay Kumar
"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
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Sanjay Kumar
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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