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"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
Want,
Standard
Customized
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"When you focus on want, you become an endless cycle of wants."
Author Name
Personal Development
"Only those who want everything done for them are bored."
Author Name
Personal Development
"Don't say "the White House wants." Buildings can't want."
Author Name
Personal Development
"I don't want any vegetables, thank you. I paid for the cow to eat them for me."
Author Name
Personal Development
"I want to stand as close to the edge as I can without going over. Out on the edge you see all the kinds of things you can't see from the center."
Author Name
Personal Development
"Far more crucial than what we know or do not know is what we do not want to know."
Author Name
Personal Development
"What you do not want done to yourself, do not do to others."
Author Name
Personal Development
"Tyrants seldom want pretexts."
Author Name
Personal Development
"You don't write because you want to say something, you write because you have something to say."
Author Name
Personal Development
"It's not that I'm afraid to die. I just don't want to be there when it happens."
Author Name
Personal Development
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"There is nothing in the company that is either above or below me, as far as I'm concerned."
Leadership
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
Customer
"It didn't make a lot of sense for us to be doing Lotus Notes implementations."
Sense
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
Customer
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
Support
"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."
Business
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
Service
"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
Technology
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
Finance
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
Business
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