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David Neeleman

"It's so important to experience what your customers are experiencing and listen to their suggestions."

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"It's so important to experience what your customers are experiencing and listen to their suggestions."

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Donna Grant

"Experience is not worth the getting. It's not a thing that happens pleasantly to a passive you--it's a wall that an active you runs up against."

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Personal Development

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Donna Grant

"A misadventure is an act that has a safer, less self-detrimental, less interesting alternative. But you choose that act because you want to do something memorable and worthy of discussion."

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Personal Development

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Donna Grant

"How long does the experience of pleasure or pain stay with you? For as long as there is weakness within. Then, further ahead they will not be there. There, one remains the 'Knower' of experience of pleasure and pain."

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Personal Development

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Donna Grant

"Life is a book. Read it. But do not forget to write yours."

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Personal Development

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Donna Grant

"At least I can say I once worked a day on a tea plantation in Far North Queensland."

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Personal Development

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Donna Grant

"Simultaneously the whole party moved toward the water, super-ready from the long, forced inaction, passing from the heat to the cool with the gourmandise of a tingling curry eaten with chilled white wine."

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Personal Development

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Donna Grant

"Now that he wanted to feel like he was having a bad dream, he wasn't. He was having a bad reality, and that was something from which you could not wake."

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Personal Development

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Donna Grant

"Mr Lorry asks the witness questions:Ever been kicked? Might have been.Frequently? No. Ever kicked down stairs? Decidedly not; once received a kick at the top of a staircase, and fell down stairs of his own accord."

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Personal Development

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Donna Grant

"What I am in search of is not so much the gratification of a curiosity or a passion for worldly life, but something far less conditional. I do not wish to go out into the world with an insurance policy in my pocket guaranteeing my return in the event of a disappointment, like some cautious traveller who would be content with a brief glimpse of the world. On the contrary, I desire that there should be hazards, difficulties and dangers to face; I am hungry for reality, for tasks and deeds, and also for privation and suffering."

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Personal Development

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Donna Grant

"Elders in the dark see better than children in the light."

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David Neeleman
"We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest."

People

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David Neeleman
"Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate."

Creativity

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David Neeleman
"I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers."

Government

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David Neeleman
"I think they got caught up in how much money they could get from each of the city governments as far as tax rebates. But that stuff works when you make money. It's a little bit phantom money."

Money

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David Neeleman
"People were desperately trying to fill their seats for the summer. And so prices are really low right now. And so they are kept from raising prices to make up for that difference."

People

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David Neeleman
"Value will always be on top of everyone's lists now, right along with safety."

Now

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David Neeleman
"This is not a business where you can hand off and run by remote control."

Business

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David Neeleman
"Certainly, we are hurt by the high fuel prices because it raises our cost."

Hurt

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David Neeleman
"The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot."

Office

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David Neeleman
"Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount."

People

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