"Stories are the single most powerful tool in a leader's toolkit."

"I believe that the brain has evolved over millions of years to be responsive to different kinds of content in the world. Language content, musical content, spatial content, numerical content, etc."

"Well, if storytelling is important, then your narrative ability, or your ability to put into words or use what someone else has put into words effectively, is important too."

"Twenty-five years ago, the notion was you could create a general problem-solver software that could solve problems in many different domains. That just turned out to be totally wrong."

"I align myself with almost all researchers in assuming that anything we do is a composite of whatever genetic limitations were given to us by our parents and whatever kinds of environmental opportunities are available."

"If I know you're very good in music, I can predict with just about zero accuracy whether you're going to be good or bad in other things."

"A lot of knowledge in any kind of an organization is what we call task knowledge. These are things that people who have been there a long time understand are important, but they may not know how to talk about them. It's often called the culture of the organization."