"Leaders get out in front and stay there by raising the standards by which they judge themselves - and by which they are willing to be judged."

"A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can."

"A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible."

"My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business."

"Information about the package is as important as the package itself."