"You can't work on 15 problems at the same time."

"Work hard, use your common sense and don't be afraid to trust your instincts."

"You need to decide what problems, what opportunities, what projects you're going to work on."

"I think the ability to focus is a thread that runs through so-called successful people. And that's something that can be developed. It can be self-taught."

"People who are employed in a way they don't like - my heart cries for them."

"There were around 1,000 stores when I was made president."

"We've got a low turnover management group and executive group who've grown up in the business."