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"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
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"Our will is always for our own good, but we do not always see what that is."

"Let everyone sweep in front of his own door, and the whole world will be clean."

"At that point, there will be the handover between the shuttle arm and the station arm so that the shuttle arm will take the cradle and put it into the cargo bay."
Will,

"He is winding the watch of his wit; by and by it will strike."

"To the extent that we are all educated and informed, we will be more equipped to deal with the gut issues that tend to divide us."
Will,
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"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."

"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."

"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."

"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."

"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."

"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."

"We have believed at CA that consolidation of this industry is something that was required ten years ago."

"India has the unique advantages of having the biggest domestic market and this should support IT companies."
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