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"It's sad that we have become so accustomed to bad service that we're shocked when we get good service."
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"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."

"The only way to practicalize your love for God is by helping and loving others."

"There is no serving God without serving man."

"Do good deeds and serve people, because nobody is too unimportant not to be served by you."
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"The other day at a drive-through, I reminded the teenage girl serving me that she forgot my drinks. She looked at me, hissed, rolled her eyes, and then took her sweet time getting me the sodas."

"There's nothing wrong or evil about having a bad day. There's everything wrong with making others have to have it... with you."
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