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"The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman."

James Cash Penney, American Businessman

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"The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman."

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Explore more quotes by James Cash Penney

"It is the service we are not obliged to give that people value most."

"No serious-minded man should have time for the mediocre in any phase of his living."

"We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store."

"Do not primarily train men to work. Train them to serve willingly and intelligently."

"The Golden Rule finds no limit of application in business."

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