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"The most important thing in communication is hearing what isn't said."
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"Powerful words that penetrate the psyche are not forgotten while silence is."
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Personal Development
"Every woman's heart cannot be opened with words, sometimes you need to use your hands."
Author Name
Personal Development
"Everybody talks, but there is no conversation."
Author Name
Personal Development
"Take care of your words and the words will take care of you."
Author Name
Personal Development
"We cannot control the way people interpret our ideas or thoughts, but we can control the words and tones we choose to convey them. Peace is built on understanding, and wars are built on misunderstandings. Never underestimate the power of a single word, and never recklessly throw around words. One wrong word, or misinterpreted word, can change the meaning of an entire sentence and start a war. And one right word, or one kind word, can grant you the heavens and open doors."
Author Name
Personal Development
"Words, they say, are the food of minds. But, like other foods, they can do little by themselves."
Author Name
Personal Development
"The chief deficiency I see in the skeptical movement is its polarization: Us vs. Them - the sense that we have a monopoly on the truth; that those other people who believe in all these stupid doctrines are morons; that if you're sensible, you'll listen to us; and if not, to hell with you. This is nonconstructive. It does not get our message across. It condemns us to permanent minority status."
Author Name
Personal Development
"To rush into explanations is always a sign of weakness."
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Personal Development
"The longer a person's twitter @username is, the harder it is to argue with them - on twitter."
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Personal Development
"If one is talking about a vile thing it is better to talk of it in coarse language, one is less likely to be seduced into excusing it."
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Personal Development
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"Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information."
Knowledge
"Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got."
Change
"Follow effective action with quiet reflection. From the quiet reflection will come even more effective action."
Action
"The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications."
Technology
"Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes."
Leadership
"The productivity of work is not the responsibility of the worker but of the manager."
Work
"Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs."
Employment
"Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake."
Mistake
"My greatest strength as a consultant is to be ignorant and ask a few questions."
Strength
"Accept the fact that we have to treat almost anybody as a volunteer."
Fact
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