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Susan C. Young

"Emotionally intelligent people trust their instincts and can identify how certain thoughts, feelings, people, and situations make them feel."

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"Emotionally intelligent people trust their instincts and can identify how certain thoughts, feelings, people, and situations make them feel."

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Eraldo Banovac

"It seems my heart is made of tissue paper, I wish the world would handle it more delicately."

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Eraldo Banovac

"Risk is uncertainty injected into our most vulnerable places. And because that's the case, we may choose not to risk."

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Eraldo Banovac

"Jack could feel the fissures beginning even now, the hard shell he'd promised to keep in place so that no one, ever, would get close enough to hurt him again."

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Eraldo Banovac

"So she stood naked in front of the young man and at this moment stopped playing the game."

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Eraldo Banovac

"Being sensitive is a gift that fosters peace. Help create a kinder, gentler world by embracing it."

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Eraldo Banovac

"The sensitive artist knows that a bitter wind is blowing."

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Eraldo Banovac

"I embrace my sensitivity and let it enhance my joy every day."

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Eraldo Banovac

"You disappoint me -I am the worst liar in the world - I can't hide my pain or my need so I make a bouquet of my sorrows and give them to you ..."

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Eraldo Banovac

"Exaggerated sensitiveness is an expression of the feeling of inferiority."

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Eraldo Banovac

"Sensitive," I tried.Sam translated: "Squishy.""Creative.""Dangerously emo.""Thoughtful.""Feng shui." out of 'thoughtful'?""You know, because in feng shui, you arrange furniture and plants and stuff in thoughtful ways." Sam shrugged. "To make you calm. Zenlike. Or something. I'm not one hundred percent sure how it all works, besides the thoughtful part."

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Susan C. Young
"The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss if I did not include this topic in the book, because surprisingly, many people just don't get it."
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Susan C. Young
"Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important."
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Susan C. Young
"Have you made a choice in your past which was right at the time, but once you had a chance to think about it, you wished you could reverse your decision or amend it? Rethinking gives you permission to use your thoughts to change your mind. Take what is and spin it around to give you a new review and fresh perspective."
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Susan C. Young
"Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance."
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Susan C. Young
"Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own."
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Susan C. Young
"Once you are dressed there may be still more you can do to enhance, complement, or complete your look. Simply changing your accessories will change your entire impression."
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Susan C. Young
"Punctuality has been called a "homely, but solid virtue. Although it is not fancy, it is a strong reflection of a person's character."
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Susan C. Young
"A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off."
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Susan C. Young
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
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Susan C. Young
"Your integrity is your personal code of honor and has the power to build your reputation or destroy it, establish credibility or crumble it-in one swift move."
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