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"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
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Explore more quotes by Sanjay Kumar
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
"There is nothing in the company that is either above or below me, as far as I'm concerned."
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
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