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"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
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Explore more quotes by Sanjay Kumar
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
"There is nothing in the company that is either above or below me, as far as I'm concerned."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"India has the unique advantages of having the biggest domestic market and this should support IT companies."
"Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model."
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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