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Sanjay Kumar

"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."

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"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."

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"So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video."
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"One, we committed to put about 650 people in the field to focus totally on customer satisfaction."
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"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
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"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
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"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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Sanjay Kumar
"But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis."
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"We have believed at CA that consolidation of this industry is something that was required ten years ago."
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"I have a high degree of confidence about India's growth potential in IT."
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"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
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"There is nothing in the company that is either above or below me, as far as I'm concerned."
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