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"Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improve customer service and closing ratios. It was not encouraged as a deceptive sales practice to manipulate, but rather a subtle way to make a great first impression and connect on a meaningful level."
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Exlpore more Trust quotes
"Authentic people are instantly more likable and trustworthy, which makes building rapport with them a pleasure."
Explore more quotes by Susan C. Young
"We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others."
"Authentic people are instantly more likable and trustworthy, which makes building rapport with them a pleasure."
"True confidence is not something that can always be determined by a first impression. It may take a few interactions to detect whether a person is full of false bravado or if they are the "real McCoy."
"The days of the pushy salesmen and self-serving narcissists are over. That type of behavior quickly alienates and pushes people away because it offends and can't be trusted."
"It is hard to earn the respect of others when you do not respect yourself. Others may find it difficult to enjoy your company if you do not enjoy your own."
"Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it."
"Have you ever made a commitment for which you felt conviction or passion at the time in which it was made, yet as time went by, you lost interest, lost passion, got distracted, or found something else which would result in a greater reward? If your commitments have wavered, recommit yourself to fulfill your promises and do the right thing."
"Service Beyond Self is Essential for Success Because It - Builds credibility, trust, and customer satisfaction. Strengthens your personal reputation and public image. Fosters goodwill and makes people feel appreciated. Helps you build healthy relationships with others. Nurtures collaboration, participation, and cooperation. Reaffirms a continuity of service for quality assurance, integrity, and reliability. Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. Improves communication and builds rapport. Fosters mutual respect and understanding. By providing other people with what they want, you will get more of what you want!"
"Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides each of us with comfort zones for social engagement and interaction."
"What do confidence and command look like when you see them? Moving one step past a healthy self-esteem, they project an air of authority, respect, and deliberate intention."
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