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"Republicans use think tanks to come up with a lot of their messages. The think tanks are the single worst, most undisciplined example of communication I've ever seen."
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"As long as a word remains unspoken, you are its master; once you utter it, you are its slave."
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Personal Development
"The guy who knows about computers is the last person you want to have creating documentation for people who don't understand computers."
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Personal Development
"I had no expectation that the Prince would offer me the unprecedented and unfettered access to the original and entirely untapped sources on which this biography is based."
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Personal Development
"Know the other person's viewpoint first and then talk. To Talk after comparing it or mixing it with our viewpoint is an offence."
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Personal Development
"It is true that words drop away, and that the important things are often left unsaid. The important things are learned in faces, in gestures, not in our locked tongues. The true things are too big or too small, or in any case is always the wrong size to fit in the template called language."
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Personal Development
"Silence is an arguement hard to refute."
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Personal Development
"Never speak unless you can improve upon the stupidness of people's silence."
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Personal Development
"A bad handwriting is as annoying to a reader - as an irritating voice is to a listener."
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Personal Development
"Not every single way of saying the right thing is right."
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Personal Development
"Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe-allowing a conversation to follow naturally."
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"There's a problem with political polling in that you have so much pressure to do what your client wants you to do and say what your client wants you to say. I've never felt that pressure. I am independent of the political parties."
Pressure
"If you're a good numbers person, you're a bad language person."
Language
"Preserving parks and open spaces is a winner because it doesn't need to be explained to everyday Americans."
Preservation
"Words can sometimes be used to confuse, but it's up to the practitioners of the study of language to apply them for good and not for evil. It is just like fire; fire can heat your house or burn it down."
Evil
"The language of America changed with the election of Bill Clinton, because with all due respect to my friends on the Republican side, Bill Clinton is the best communicator of the last 50 years. He felt your pain."
Friendship
"I've done reasonably well over the last 10 years because I took the strategy of language and politics and applied it to the corporate world, which has never been done before."
Politics
"Republicans use think tanks to come up with a lot of their messages. The think tanks are the single worst, most undisciplined example of communication I've ever seen."
Communication
"It is acceptable to bring someone to tears if it explains to them in an emotional way why a product, a service, or a candidate is the right person, is the right thing to do."
Persuasion
"My job as a pollster is to understand what really matters."
Job
"In fact, in more cases than not, when we are rational, we're actually unhappy. Emotion is good; passion is good. Being into what we're into, provided that it's a healthy pursuit, it's a good thing."
Being
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