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Susan C. Young

"As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward."

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"As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward."

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Eraldo Banovac

"It seems my heart is made of tissue paper, I wish the world would handle it more delicately."

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Eraldo Banovac

"Risk is uncertainty injected into our most vulnerable places. And because that's the case, we may choose not to risk."

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Eraldo Banovac

"Jack could feel the fissures beginning even now, the hard shell he'd promised to keep in place so that no one, ever, would get close enough to hurt him again."

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Eraldo Banovac

"Vulnerability creates unimaginable space to build each other up, as much as it creates ample room to tear each other down."

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Eraldo Banovac

"As a young girl, I allowed my self-esteem to be determined by others' opinions, and I devoted incredible energy tuning into how everyone else felt."

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Eraldo Banovac

"She was fragile, gentle, wide awake in a sleeping world."

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Eraldo Banovac

"So she stood naked in front of the young man and at this moment stopped playing the game."

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Eraldo Banovac

"I pressed my hand against her hair, holding her to me, filled with the certainty that she was going to hurt me again and that I didn't have the strength to push her away before she did."

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Eraldo Banovac

"If you hold back on the emotions--if you don't allow yourself to go all the way through them--you can never get to being detached, you're too busy being afraid. You're afraid of the pain, you're afraid of the grief. You're afraid of the vulnerability that loving entails. But by throwing yourself into these emotions, by allowing yourself to dive in, all the way, over your heard even, you experience them fully and completely."

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Eraldo Banovac

"When I got home, my roof was gone. Overnight the weight of the snow became too much to carry. What tipped the scale? Think about it: there must have been a final snowflake that did it, a fraction of a fraction of a fraction of a milligram that made all the difference."

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Susan C. Young
"The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss if I did not include this topic in the book, because surprisingly, many people just don't get it."
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Susan C. Young
"Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is important."
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Susan C. Young
"Have you made a choice in your past which was right at the time, but once you had a chance to think about it, you wished you could reverse your decision or amend it? Rethinking gives you permission to use your thoughts to change your mind. Take what is and spin it around to give you a new review and fresh perspective."
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Susan C. Young
"Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance."
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Susan C. Young
"Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own."
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Susan C. Young
"Once you are dressed there may be still more you can do to enhance, complement, or complete your look. Simply changing your accessories will change your entire impression."
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Susan C. Young
"Punctuality has been called a "homely, but solid virtue. Although it is not fancy, it is a strong reflection of a person's character."
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Susan C. Young
"A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off."
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Susan C. Young
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
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Susan C. Young
"Your integrity is your personal code of honor and has the power to build your reputation or destroy it, establish credibility or crumble it-in one swift move."
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