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"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
"The only way to practicalize your love for God is by helping and loving others."
"There is no serving God without serving man."
"Do good deeds and serve people, because nobody is too unimportant not to be served by you."
Explore more quotes by Sanjay Kumar
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process."
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
"Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation."
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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