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"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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Exlpore more Service quotes
"When we help others to perform at the highest level of their potential, we receive something of value; our character is strengthened."
"Active listening is one of the best services a company can provide."
"Service, it seems, is the only antidote to existential frustration."
"The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed."
"There is no limit to the amount of good you can do if you don't care who gets the credit."
"When a customer enters my store, forget me. He is king."
"Service that is purely self serving, becomes a vice.Do not serve, vice."
Explore more quotes by Sanjay Kumar
"As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it."
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
"Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense."
"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."
"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
"Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never."
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