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Explore more quotes by Chris Murray
"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"
"That's what marks out the successful from the nearly-rans. Focusing on what makes people itch rather than continuously presenting an entire catalogue of scratches."
"22% of current business-to-business salespeople will be replaced by search engines within the next five years."
"Men constantly miscalculate what they can do in a day, and grossly underestimate what can be achieved in a year."
"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."
"Sometime in the future, when business slumps and there appears to be no solution in sight, you will hear others moaning about and blaming the things that are completely out of their control, wasting hour after hour on elements, which cannot be changed. Meanwhile, you, my boy, you will be focusing your efforts on the only thing that matters. The response which ensures you reach your destination."
"If you sound like a contestant from The Apprentice or if the customer believes that they are being sold AT, you have already failed."
"We must design how we wish to be perceived, and then we must work even harder to continuously recreate and re-evaluate that perception."
"Could trying your hardest, but never being quite good enough ever be acceptable to anyone? Is that what your dreams are made of?"
Exlpore more Sales quotes
"Earning the Right is a commitment to be the sales professional that your customer really needs."
"You're good salesman, if you make people buyproduct they don't need."
"Get up in the morning on a mission to save prospective clients from the shabby, ill-fitting, overpriced and worthless alternatives that those charlatans - who are your competition - are trying to get away with flogging them."
"At St. Francis de Sales in Atlanta, we do not have an organ. We do not have rehearsals during the week. We do not have a professional choir."
"Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that "matching and mirroring" another person's body language is a powerful technique and subliminal way to develop trust, build rapport, and make their clients more comfortable and engaging. Subtly mirroring the postures, gestures, and body language of your client inspires a kinship of commonality."
"We all need salespeople who help people with the same enthusiasm shown by a small child describing the best Christmas present EVER."
"When you stop talking, you've lost your customer. When you turn your back, you've lost her."
"Someone told me that each equation I included in the book would halve the sales."
"In sales, a referral is the key to the door of resistance."
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