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"To Move from Woe to Wow with an Unhappy Customer. . . Apologize Thank your customer for raising the issue. Apologize sincerely"never argue. Own the problem, even if it is not your fault. Show genuine concern in your gestures, posture, and tone of voice. Take your customer at their word without questioning their motives or integrity."
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"There is little worse than when the person to whom you want to apologize is having great sex in your room."
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Personal Development
"A truly humble apology works to part storm clouds, calm rough seas, and bring on the soft lights of dawn; it has the power to change a person's world."
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Personal Development
"An apology? Bah! Disgusting! Cowardly! Beneath the dignity of any gentleman, however wrong he might be."
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Personal Development
"Just say "I'm sorry. It's not a tongue twister. It does not need repeating multiple times. The phrase is simple and short, easy to articulate. And the last time I checked, it sounded just as good-if not better-in a whisper. So just say it; say "I'm sorry."
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Personal Development
"Cheyenne Autumn was received not too successfully. I still think it was a very good movie. It was kinda Ford's apology for the way he had treated Indians in his past pictures."
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Personal Development
"The first reaction is surely the most natural one, but not always the most correct one; thereupon, the invention of apologies."
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Personal Development
"I'm sorry. Oh, what simple words are these!I'm sorry. Lips should breathe them out with ease!But nay, in barring up the way,"I'll die first are the words you say.I'm sorry, woe is all pride guarantees."
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Personal Development
"Saying 'I'm sorry' is saying 'I love you' with a wounded heart in one hand and your smothered pride in the other."
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Personal Development
"My singing voice is somewhere between a drunken apology and a plumbing problem."
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Personal Development
"Nothing says you're sorry like a dead bunny."
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Personal Development
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"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."
Positivity
"Self-confident people Know that obstacles are only temporary setbacks."
Resilience
"Strive to see the best in others, situations, and experiences."
Positivity
"Do you ever feel like you have been stopped dead in your tracks? That you have fallen and can't get up? Or like you are stuck in a rut or wading in muck? Paralysis, inertia, and being stuck, can be disempowering and disabling. What is it going to take for you to restart your engines and get moving again?"
Resilience
"I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance, an expensive education, or exemplary skills. It was because they had an extraordinary attitude to take on life with love, passion, conviction, consistency, and hard work. What they all had in common was getting their minds right and becoming positive thinkers-which activated their potential to achieve remarkable things and build strong relationships."
Success
"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."
Motivation
"What can you do to ensure that your voice value translates into impression value?"
Expression
"People lose their enthusiasm and disengage for a variety of reasons. It can be due to boredom, disinterest, rejection, apathy, overwhelm, or exhaustion. Once a person begins to disengage, the tendency can bleed over into other areas of their life and disconnect them from what would actually bring them joy."
Joy
"Share your happiness with others-its contagious!"
Joy
"As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you."
Leadership
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