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"To Move from Woe to Wow with an Unhappy Customer. . . Apologize Thank your customer for raising the issue. Apologize sincerely"never argue. Own the problem, even if it is not your fault. Show genuine concern in your gestures, posture, and tone of voice. Take your customer at their word without questioning their motives or integrity."
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Exlpore more Apology quotes
"The first reaction is surely the most natural one, but not always the most correct one; thereupon, the invention of apologies."
"When she opened her door, Levi was sitting in the hallway, his legs bent in front of him, hunched forward on his knees. He looked up when she stepped out."I'm such an idiot, he said.Cath fell between his knees and hugged him."I can't believe I said that, he said. "I can't even go nine hours without seeing you."
"Saying 'I'm sorry' is saying 'I love you' with a wounded heart in one hand and your smothered pride in the other."
"Women live lives of continual apology. They are born and raised to take the blame for other people's behavior. If they are treated without respect, they tell themselves that they have failed to earn respect. If their husbands do not fancy them, it is because they are unattractive."
"Sincere apologies are for those that make them, not for those to whom they are made. Sincere apologies are for those that make them, not for those to whom they are made."
"Just say "I'm sorry. It's not a tongue twister. It does not need repeating multiple times. The phrase is simple and short, easy to articulate. And the last time I checked, it sounded just as good-if not better-in a whisper. So just say it; say "I'm sorry."
Explore more quotes by Susan C. Young
"Making money and being prosperous is a wonderful place to be, but not at the expense of your ethics, integrity, and reputation. It is simply not worth it. It nixes any chance of creating trusted working relationships."
"Is there something which you have lost and miss terribly? Would the quality of your life improve if you regained it? Would it make you happier or healthier? Would you be more effective, efficient, or productive if it came back? If there is something which once was and you yearn for its return, find ways to regain its presence and place in your world."
"Recovery is the affirmative outcome you'll enjoy once you have moved through a setback and arrived on the other side. The sooner you find ways to achieve solutions for recovery, the faster you will regain vitality, hope and well-being."
"Our modern-day society is often so consumed with external appearances that living a virtuous life may sound boring and dull. However, the love and beauty that lies deep within the human spirit resonates with plain and simple goodness."
"Reconciling is about cleaning out your psychic closet. Do you have unresolved issues which are draining your reserves, causing hurt feelings, filling you with regret, or taxing your tenacity? Reconciling can allow you to move forward with acceptance and surrender, rather than berating yourself for what cannot be changed. Are you ready to enjoy peace?"
"This deliberate focus and sensitivity allow you to "put yourself in another person's shoes and walk around a while" to better understand where they are coming from and what they are all about."
"We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others."
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