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"To Move from Woe to Wow with an Unhappy Customer. . . Apologize Thank your customer for raising the issue. Apologize sincerely"never argue. Own the problem, even if it is not your fault. Show genuine concern in your gestures, posture, and tone of voice. Take your customer at their word without questioning their motives or integrity."
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"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."
Positivity
"Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It's no wonder that people may avoid them-the risk of rejection is too great."
Relationship
"Self-confident people Know that obstacles are only temporary setbacks."
Resilience
"Strive to see the best in others, situations, and experiences."
Positivity
"Do you ever feel like you have been stopped dead in your tracks? That you have fallen and can't get up? Or like you are stuck in a rut or wading in muck? Paralysis, inertia, and being stuck, can be disempowering and disabling. What is it going to take for you to restart your engines and get moving again?"
Resilience
"I have known many people who have been incredibly successful in life. It was not necessarily because they had immense talent, brilliance, an expensive education, or exemplary skills. It was because they had an extraordinary attitude to take on life with love, passion, conviction, consistency, and hard work. What they all had in common was getting their minds right and becoming positive thinkers-which activated their potential to achieve remarkable things and build strong relationships."
Success
"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."
Motivation
"What can you do to ensure that your voice value translates into impression value?"
Expression
"People lose their enthusiasm and disengage for a variety of reasons. It can be due to boredom, disinterest, rejection, apathy, overwhelm, or exhaustion. Once a person begins to disengage, the tendency can bleed over into other areas of their life and disconnect them from what would actually bring them joy."
Joy
"Share your happiness with others-its contagious!"
Joy
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"When she opened her door, Levi was sitting in the hallway, his legs bent in front of him, hunched forward on his knees. He looked up when she stepped out."I'm such an idiot, he said.Cath fell between his knees and hugged him."I can't believe I said that, he said. "I can't even go nine hours without seeing you."
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Personal Development
"Cheyenne Autumn was received not too successfully. I still think it was a very good movie. It was kinda Ford's apology for the way he had treated Indians in his past pictures."
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Personal Development
"To Move from Woe to Wow with an Unhappy Customer. . . Apologize Thank your customer for raising the issue. Apologize sincerely"never argue. Own the problem, even if it is not your fault. Show genuine concern in your gestures, posture, and tone of voice. Take your customer at their word without questioning their motives or integrity."
Author Name
Personal Development
"My singing voice is somewhere between a drunken apology and a plumbing problem."
Author Name
Personal Development
"There is little worse than when the person to whom you want to apologize is having great sex in your room."
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Personal Development
"I have no apologies."
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Personal Development
"We inadvertently bombed the Chinese Embassy. But Clinton now is working very hard. He has sent a letter of apology to the Chinese. And, he's also given them a gift certificate for future nuclear secrets."
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Personal Development
"An apology? Bah! Disgusting! Cowardly! Beneath the dignity of any gentleman, however wrong he might be."
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Personal Development
"Apology is only egotism wrong side out."
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Personal Development
"Just say "I'm sorry. It's not a tongue twister. It does not need repeating multiple times. The phrase is simple and short, easy to articulate. And the last time I checked, it sounded just as good-if not better-in a whisper. So just say it; say "I'm sorry."
Author Name
Personal Development
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