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"By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively."
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"Mirroring and matching works at the sub-conscious level and serves to make the other person feel more "comfortable and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common."
"As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport-he sees that you like him, he likes that you like him, and he reciprocates by liking you back."
"By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively."
Explore more quotes by Susan C. Young
"How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can you be heard above the noise? "What is your personal branding that makes you special, unique, individual, and memorable?"
"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
"Successfully juggling the demands of your personal and professional life may feel like a daunting and unrealistic task. Employers know all too well that if an employee's personal life is suffering, their work life will too. And visa-versa. Even the most self-aware and diligent person can be challenged. How can you rebalance your life to prevent burnout and promote well-being?"
"Breathe in peace, breathe out stress. Relaxing can bring relief to much of what ails you. In our stressful and often negative world, your decision to make relaxing a priority will help you navigate, handle, and minimize stress. Doing so will positively impact your health, well-being, and happiness."
"1. "Being able to depend on a person's integrity lays a solid foundation for a relationship built on trust, both in business and in life."
"When you reassess where you are and what you've done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable."
"Project your "brand to be remarkable and memorable. Whether through a positioning statement, product placement, advertising campaign, service, a logo, mission, or message, your brand is what makes you and/or your company remarkable-or not."
"Changing your perception will alter your interpretations and therefore, your reality. If you feel like you're hitting a wall because you simply don't understand something, or another person has a different approach, keep your mind open and willing to reinterpret it with fresh eyes, more information, a change in position, or a new perspective."
"Homework doesn't end when you receive a diploma. Often, it's just the beginning of your learning."
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