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"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
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"No matter how much enthusiasm and effort you put into writing, if you totally lack literary talent you can forget about being a novelist."

"But the detail of the poem shows power akin to genius, and reveals to us that much neglected law of literary history -- that potential genius can never become actual unless it finds or makes the Form which it requires."

"And what, you ask, does writing teach us? First and foremost, it reminds us that we are alive and that it is a gift and a privilege, not a right."

"We are all artists, painting the world with our thoughts while coloring the universe with our deeds."

"If you ever desire to give birth to anything at all, then you cannot do without solitude."

"Try any goddam thing you like, no matter how boringly normal or outrageous. If it works, fine. If it doesn't, toss it. Toss it even if you love it."

"Like most arts, the link between the mind and the pen can chain you like an enslaved workaholic. Even on an intended vacation you suddenly have this killer urge to record whatever the vacation may teach."

"I dream. Sometimes I think that's the only right thing to do."

"You reach deep down and bring up what feels absolutely authentic to you as you move along with the book, but you don't know everything about it. You can't."
Explore more quotes by Tony Hsieh


"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."


"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."


"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."


"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."


"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."


"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."


"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
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