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"The ghastly thing about postal strikes is that after they are over, the service returns to normal."
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"I've always wondered how much can you do for your fellow man if your hands are constantly stuck together in Prayers for them?"
"Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do whatever it takes to forward their own agenda without any concern for how it impacts others. This behavior pushes people away, creates barriers to trust and communication, and leaves a bad impression."
"However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!"
"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
"Begin asking how you may be of service and you will soon discover that the true gift is in your giving."
"The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: Make eye contact and smile. Greet and welcome each and every guest. Seek out guest contact. Provide immediate service recovery. Always display appropriate body language. Preserve the "magical guest experience. Thank each guest and demonstrate that appreciation."
"In serving the poor, one serves humanity. In serving mankind, one serves equity. In serving goodness, one serves God. In serving the Creator, one serves himself."
"I am not moved by riches and fame, but selflessness and a passion for humanity."
Explore more quotes by Richard J. Needham
"Every woman needs one man in her life who is strong and responsible. Given this security, she can proceed to do what she really wants to do-fall in love with men who are weak and irresponsible."
"You don't marry one person; you marry three: the person you think they are, the person they are, and the person they are going to become as the result of being."
"Strong people make as many mistakes as weak people. Difference is that strong people admit their mistakes, laugh at them, learn from them. That is how they become strong."
"For the first half of your life, people tell you what you should do; for the second half, they tell you what you should have done."
"I used to look down on the world for being corrupt, but now I adore it for the utter magnificence of that corruption."
"The person who is brutally honest enjoys the brutality quite as much as the honesty. Possibly more."
"The ghastly thing about postal strikes is that after they are over, the service returns to normal."
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