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"I must turn myself around so that I am viewing life as my prospects see it. Only then can I start addressing their issues, help to prevent their pain, and advise on solutions to their problems."
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"Empathize with others. You may easily get into a situation where you need the understanding of others."
Author Name
Personal Development
"There are not a few among the disciples of charity who require, in their vocation, scarcely less excitement than the votaries of pleasure in theirs."
Author Name
Personal Development
"Hatred is prevalent on this earth because it requires no real effort, unlike the investment it takes to genuinely understand a person."
Author Name
Personal Development
"People talk and people listen, but very few care enough to help."
Author Name
Personal Development
"Apathy is, too often, a result of overexposure to stressful, highly emotional situations. To rekindle empathy, sometimes we need some space. It's okay to walk away so that you can feel love for someone again. Sometimes for a moment. Sometimes forever."
Author Name
Personal Development
"Sometimes all you can do is hug a friend tightly and wish that their pain could be transferred by touch to your own emotional hard drive."
Author Name
Personal Development
"Anyone who takes the time to attentively listen is either an old soul or a romantic one."
Author Name
Personal Development
"In youth, the greatest success is to see the world from the eyes of the aged people and to feel exactly how they feel."
Author Name
Personal Development
"How is it possible that suffering that is neither my own nor of my concern should immediately affect me as though it were my own, and with such force that is moves me to action?"
Author Name
Personal Development
"Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do."
Author Name
Personal Development
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"Let your customers and prospects recommend you to each other and let you competition wish they were you. That is our mission."
Business
"Most people haven't set themselves any course with regards to their life. They have no idea whether or not they are being blown in any useful direction whatsoever. They are just at the whim of wherever the winds of life take them."
Life
"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."
Business
"If you don't earn their trust at the beginning, they sure as hell won't trust you with their money at the end."
Business
"I should become happier at what I do and leave others happier than before they'd met me."
Life
"It's not how I view being a salesman. It's how I live being a salesman."
Business
"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"
Business
"In the past, I have bargained myself away, believing that price was more important than cost, quality, reliability, or reputation. In the past, I was clearly wrong."
Business
"If I can make you feel the same way that I feel about my product or service we'll have a meaningful conversation about it and how it can help. The trouble is that most sales people don't feel anything. Nothing at all."
Emotion
"In this world of half-jobs and liars, I will prevail."
Determination
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