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"I must turn myself around so that I am viewing life as my prospects see it. Only then can I start addressing their issues, help to prevent their pain, and advise on solutions to their problems."
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"Why do customers (and that includes you and me) find it so difficult to recall more than a couple of occasions when they felt that they were treated exceptionally by the salespeople who dealt with them?"
Business
"That's what marks out the successful from the nearly-rans. Focusing on what makes people itch rather than continuously presenting an entire catalogue of scratches."
Business
"I should become happier at what I do and leave others happier than before they'd met me."
Life
"22% of current business-to-business salespeople will be replaced by search engines within the next five years."
Business
"Men constantly miscalculate what they can do in a day, and grossly underestimate what can be achieved in a year."
Productivity
"Customers do not want a lecture from you and they certainly don't want some juvenile in a bad suit forcing his wares upon them."
Business
"Sometime in the future, when business slumps and there appears to be no solution in sight, you will hear others moaning about and blaming the things that are completely out of their control, wasting hour after hour on elements, which cannot be changed. Meanwhile, you, my boy, you will be focusing your efforts on the only thing that matters. The response which ensures you reach your destination."
Business
"If you sound like a contestant from The Apprentice or if the customer believes that they are being sold AT, you have already failed."
Business
"We must design how we wish to be perceived, and then we must work even harder to continuously recreate and re-evaluate that perception."
Self
"Could trying your hardest, but never being quite good enough ever be acceptable to anyone? Is that what your dreams are made of?"
Motivation
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"When good people consider you the bad guy, you develop a heart to help the bad ones. You actually understand them."
Author Name
Personal Development
"Some people are highly empathic, some people are telempathic, or telepathic, some are clairempathic, while others are claircognizant, clairvoyant, clairaliant, clairaudient, clairgustant, clairsentient; and a very few are all of the above. The great amount of confusion and inner strife that accompanies one or more of these conditions, can be calmed and soothed first by acceptance, second by the humility to be okay with the fact that you are stuck with it forever, and third by honing these conditions to their best possible uses and most polished states."
Author Name
Personal Development
"Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true."
Author Name
Personal Development
"One of the greatest gifts we receive from dogs is the tenderness they evoke in us. The disappointments of life, the injustices, the battering events that are beyond our control, and the betrayals we endure, from those we befriended and loved, can make us cynical and turn our hearts into flint " on which only the matches of anger and bitterness can be struck into flame. By their delight in being with us, the reliable sunniness of their disposition, the joy they bring to playtime, the curiosity with which they embrace each new experience, dogs can melt cynicism,and sweeten the bitter heart."
Author Name
Personal Development
"Hatred is prevalent on this earth because it requires no real effort, unlike the investment it takes to genuinely understand a person."
Author Name
Personal Development
"Compassion is a muscle that gets stronger with use."
Author Name
Personal Development
"Why must you know the details of my troubles to have compassion? Is it not enough to show compassion simply because you know that everyone has troubles?"
Author Name
Personal Development
"They are the humans, who are uniquely adorned with the priceless characteristic of empathizing. They are the humans who shed tears full of purity and piety, when they see even a complete stranger in pain and misery. They are the humans who come together to save a kid in the neighborhood when he is trapped under the wreckage of his fallen home, regardless of caste, creed and religion."
Author Name
Personal Development
"We must be able to love other people or forever endure the stain of disgraceful loneliness. By recognizing and expressing empathy for other people, we come to accept our own fallibility."
Author Name
Personal Development
"Apathy is, too often, a result of overexposure to stressful, highly emotional situations. To rekindle empathy, sometimes we need some space. It's okay to walk away so that you can feel love for someone again. Sometimes for a moment. Sometimes forever."
Author Name
Personal Development
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