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"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
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Exlpore more Values quotes
"Money is just time that is well converted."
"To understand the value and priorities of the kingdom is to seek."
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"The difference between working for a salary and working for your promise land is that when you work for a salary, you are exchanging your life just for some porridge, some little compensation in the form of salary."
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Explore more quotes by Tony Hsieh
"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
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"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
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