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"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
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Explore more quotes by Tony Hsieh
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."
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"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."
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