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Tony Hsieh

"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

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"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

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Donna Grant

"That most limited of all specialists, the "well-rounded man"."

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Personal Development

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Donna Grant

"The world system is employment."

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Personal Development

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Donna Grant

"A butler supplies food to nourish your body, but a writer nourishes your mind through writing."

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Personal Development

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Donna Grant

"Do not be weary to make money."

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Personal Development

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Donna Grant

"Employers are at their happiest on Mondays. Employees are at their happiest on Fridays."

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Personal Development

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Donna Grant

"Work was intended not to give a man a reason to live, but rather to give him a means to live."

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Personal Development

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Donna Grant

"Be robust enough to work more than a robot!"

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Personal Development

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Donna Grant

"Being happy at work is possible for all of us, anytime & anywhere, with open eyes and a caring heart."

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Personal Development

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Donna Grant

"Back then, work revolved around life. Today, life revolves around work."

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Personal Development

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Donna Grant

"Do all the work you while you still have strength."

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Personal Development

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Tony Hsieh
"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service."

Values

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Tony Hsieh
"I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine."

Creativity

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Tony Hsieh
"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."

Business

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Tony Hsieh
"A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly."

Business

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Tony Hsieh
"Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company."

Customer

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Tony Hsieh
"For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments."

Work

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Tony Hsieh
"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees."

Cultural

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