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"People don't only speak with their mouths. They speak with their whole being. Sometimes they mean what they don't say and say what they don't mean; so listen with your whole being also. Let your whole being connect to theirs. Do not only listen to their voice, but also to their body language and their emotions. Listen with your ears and your heart."
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"Confrontation affords you the opportunity to hear the other side of the story."
"Meetings! Meetings! Meetings!Do they ever achieve anything or do they just let a lot of hot air out of an already over inflated balloon?"
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"When you talk, use words that inspire you and others."
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