"I think that companies always become complacent, over time. Or most companies, that is."

"A book is always a dialogue with other readers and other books."

"I think Microsoft will have to change. I think that the business of Microsoft, the company of Microsoft, is going to continue to succeed. But I think the business model of Microsoft is going to have to change."

"Apple is in a position they've been in a lot of times before. They're like Moses showing the way to the promised land, but they don't actually go there."

"We often get blinded by the forms in which content is produced, rather than the job that the content does."

"What new technology does is create new opportunities to do a job that customers want done."

"Empowerment of individuals is a key part of what makes open source work, since in the end, innovations tend to come from small groups, not from large, structured efforts."

"There's not a single business model, and there's not a single type of electronic content. There are really a lot of opportunities and a lot of options and we just have to discover all of them."

"An invention has to make sense in the world it finishes in, not in the world it started."

"The network is opening up some amazing possibilities for us to reinvent content, reinvent collaboration."

"We're entering a new world in which data may be more important than software."

"I think that Microsoft will increasingly feel margin pressure from Linux as well as people saying: well actually the applications that really matter to me are not on my PC. And so they're going to be able to extract less of a monopoly rent, so to speak."