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"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."
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"The purpose of people-centric Change Management is to build an ongoing change capability."
Author Name
Personal Development
"Managing change is no longer a one-time initiative, and change management turns to be a strategical ongoing capability in today's digital organizations."
Author Name
Personal Development
"We need to learn to protect our time."
Author Name
Personal Development
"The challenge is having a harmonized vision about management philosophy, capability, structure, and maturity in a digital organization."
Author Name
Personal Development
"You cannot do everything by yourself, you need to learn how to delegate responsibility and trust people that everything will be done on time and with highest quality."
Author Name
Personal Development
"Organizational culture is just like the "Operation System of the organization, you need reboot periodically to keep it running smoothly."
Author Name
Personal Development
"Great leaders understand the importance of assigning the right people to the right positions. If you put the wrong person in the wrong place, no matter how talented or earnest they are, they will never reach the peak of their potential. Their strengths will be underutilized and they may never measure up to your expectations. Reassign to get the best out of others and the situation."
Author Name
Personal Development
"It is not enough to have great qualities; We should also have the management of them."
Author Name
Personal Development
"Leadership is relationship."
Author Name
Personal Development
"There are times when even the best manager is like the little boy with the big dog, waiting to see where the dog wants to go so he can take him there."
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Personal Development
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"Our Fly Smart philosophy is about investing only on those points of differentiation that pay for themselves, that earn a revenue premium commensurate with what it costs us to provide that product or service."
Philosophy
"At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty sure we're just getting started."
Business
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."
Business
"These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan."
Change
"One of our most difficult realizations was that - in the course of two years - a connecting hub in St. Louis had gone from something we thought we needed to something we could no longer afford."
Thought
"Just to cover the increase in fuel costs over the past two years, American would have had to raise fares nearly $75 per round-trip ticket. During this time period, our average fare increased by only $15."
Time
"We continued the hard work of integrating TWA, because at that time we still thought an efficient connecting hub in St. Louis could be a profitable addition to our network."
Time
"However, the economics of our business continued to deteriorate. We barely escaped bankruptcy a year ago, and in the aftermath of that escape we had to make some even tougher decisions."
Business
"We need to take excellent care of our customers, and do so at a profit."
Care
"This airline is grateful for his extensive contributions and we will miss his friendship and support. We extend our deepest sympathies to the Casey family on its personal loss."
Friendship
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