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Gerard Arpey

"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."

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"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."

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Donna Grant

"The purpose of people-centric Change Management is to build an ongoing change capability."

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Personal Development

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Donna Grant

"We need to learn to protect our time."

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Personal Development

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Donna Grant

"You cannot do everything by yourself, you need to learn how to delegate responsibility and trust people that everything will be done on time and with highest quality."

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Personal Development

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Donna Grant

"Great leaders understand the importance of assigning the right people to the right positions. If you put the wrong person in the wrong place, no matter how talented or earnest they are, they will never reach the peak of their potential. Their strengths will be underutilized and they may never measure up to your expectations. Reassign to get the best out of others and the situation."

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Personal Development

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Donna Grant

"Until you fight the battle against time, you won't know how best to manage your time."

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Personal Development

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Donna Grant

"The manager accepts the status quo; the leader challenges it."

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Personal Development

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Donna Grant

"The manager has a short-range view; the leader has a long-range perspective."

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Personal Development

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Donna Grant

"The manager has his eye on the bottom line; the leader has his eye on the horizon."

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Personal Development

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Donna Grant

"Successful people carefully manage their energy and associations, they are gatekeepers."

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Personal Development

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Donna Grant

"I don't believe a manager ever won a pennant. Casey Stengel won all those pennants with the Yankees. How many did he win with the Boston Braves and Mets?"

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Personal Development

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Gerard Arpey
"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."

Management

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Gerard Arpey
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."

Business

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Gerard Arpey
"But I definitely see us playing a major role in St. Louis in the years to come. We already provide service to 95 percent of the markets St. Louis travelers visit the most. And we're adding capacity in some of the most important markets."

Service

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Gerard Arpey
"We continued the hard work of integrating TWA, because at that time we still thought an efficient connecting hub in St. Louis could be a profitable addition to our network."

Time

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Gerard Arpey
"Our Fly Smart philosophy is about investing only on those points of differentiation that pay for themselves, that earn a revenue premium commensurate with what it costs us to provide that product or service."

Philosophy

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Gerard Arpey
"Just to cover the increase in fuel costs over the past two years, American would have had to raise fares nearly $75 per round-trip ticket. During this time period, our average fare increased by only $15."

Time

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Gerard Arpey
"We have, unlike many of our competitors, continued to meet our various financial obligations."

Finance

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Gerard Arpey
"Markets that don't work we're going to step away from."

Work

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Gerard Arpey
"One of our most difficult realizations was that - in the course of two years - a connecting hub in St. Louis had gone from something we thought we needed to something we could no longer afford."

Thought

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Gerard Arpey
"Our planes should be full, which among other things means we have a golden opportunity... to build on the momentum reflected in the financial results we are reporting today."

Opportunity

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