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"But I definitely see us playing a major role in St. Louis in the years to come. We already provide service to 95 percent of the markets St. Louis travelers visit the most. And we're adding capacity in some of the most important markets."
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"When we help others to perform at the highest level of their potential, we receive something of value; our character is strengthened."
"Active listening is one of the best services a company can provide."
"Service, it seems, is the only antidote to existential frustration."
"The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed."
"There is no limit to the amount of good you can do if you don't care who gets the credit."
"When a customer enters my store, forget me. He is king."
"Service that is purely self serving, becomes a vice.Do not serve, vice."
Explore more quotes by Gerard Arpey
"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."
"We have, unlike many of our competitors, continued to meet our various financial obligations."
"Just to cover the increase in fuel costs over the past two years, American would have had to raise fares nearly $75 per round-trip ticket. During this time period, our average fare increased by only $15."
"We continued the hard work of integrating TWA, because at that time we still thought an efficient connecting hub in St. Louis could be a profitable addition to our network."
"Our Fly Smart philosophy is about investing only on those points of differentiation that pay for themselves, that earn a revenue premium commensurate with what it costs us to provide that product or service."
"That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to make sure the activities and product attributes that increase your costs above the other guy bring in at least that much more in revenue, and hopefully more."
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."
"At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty sure we're just getting started."
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