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Sanjay Kumar

"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."

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"And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can."

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Sanjay Kumar
"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers."
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Sanjay Kumar
"Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality."
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Sanjay Kumar
"So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services."
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Sanjay Kumar
"Clearly, every company needs a leader. That's an important part of being the CEO of the company."
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Sanjay Kumar
"So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation."
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Sanjay Kumar
"I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team."
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Sanjay Kumar
"We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product."
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Sanjay Kumar
"Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth."
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Sanjay Kumar
"So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass."
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Sanjay Kumar
"Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?"
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