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"Management by objective works - if you know the objectives. Ninety percent of the time you don't."
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"I'm proud of being part Cherokee, and I think it's time all us Indians felt the same way."
"You can do and use the skills that you have. The schools need you. The teachers need you. Students and parents need you. They need your actual person: your physical personhood and your open minds and open ears and boundless compassion, sitting next to them, listening and nodding and asking questions for hours at a time."
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"Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake."
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"Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got."
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