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"By your practice of active listening, everyone involved benefits because you . . . are more engaged and engaging; demonstrate that you are interested in others and what they have to say; make others feel important, respected, understood, and appreciated; improve your memory and retention; affirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression."
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"By your practice of active listening, everyone involved benefits because you . . . are more engaged and engaging; demonstrate that you are interested in others and what they have to say; make others feel important, respected, understood, and appreciated; improve your memory and retention; affirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression."

"In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with "animation and enthusiasm." This form of kinesthetic responsiveness provides a splendid example of how impactful your gestures can be while responding to others. Whether it be running up to an old friend you have not seen in a while or standing up to greet a business associate when he approaches your table, being kinesthetically responsive is an impactful way to gesture your level of interest, engagement, and enthusiasm."

"When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each person will introduce themselves using an adjective that describes their personality that starts with the first letter of their name. "Spontaneous Susan, "Dependable Dave, and "Happy Helen are a few quick examples. The benefit for the participants is twofold: it makes each person feel good and it makes people laugh. Additionally, it enables me to learn their names so that I can integrate them into the entire presentation for full engagement and participation."

"I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or uttered a word. But then I have also met people with whom I engaged in such delightful conversation that it resulted in new business and referrals. The main difference was whether or not I took initiative to begin a conversation."

"Silence and indifference would not take you anywhere at the end of the day."

"There is oppression that shouldn't exist. There is a struggle for freedom all the time. There are very serious dangers: the species may be heading toward extinction. I can't see how anybody can fail to have an interest in trying to help people become more engaged in thinking about these problems and doing something about them."

"This is the real secret of life -- to be completely engaged with what you are doing in the here and now. And instead of calling it work, realize it is play."

"You can buy a person's time and work, but you cannot buy their enthusiasm, effort, and passion. Those are earned, and as such, given freely."

"When God begins his good works it is difficult to hold on, if you are in a passive position."

"We have to be in the center of action in order not to end up on the sidelines."
Explore more quotes by Susan C. Young

"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."

"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."

"As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you."

"Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it."

"A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you."

"Service Beyond Self is Essential for Success Because It - Builds credibility, trust, and customer satisfaction. Strengthens your personal reputation and public image. Fosters goodwill and makes people feel appreciated. Helps you build healthy relationships with others. Nurtures collaboration, participation, and cooperation. Reaffirms a continuity of service for quality assurance, integrity, and reliability. Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. Improves communication and builds rapport. Fosters mutual respect and understanding. By providing other people with what they want, you will get more of what you want!"

"Rather than allowing your failures to define you, learn from your experience to do better next time."

"As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking."

"Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow."
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