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"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
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Exlpore more Experience quotes
"Experience is not worth the getting. It's not a thing that happens pleasantly to a passive you--it's a wall that an active you runs up against."
"And then, just when you think that you have experienced all the wonders that this world has to offer, you round a peak and suddenly think you're doing the whole thing over again, but this time on drugs."
"A misadventure is an act that has a safer, less self-detrimental, less interesting alternative. But you choose that act because you want to do something memorable and worthy of discussion."
"How long does the experience of pleasure or pain stay with you? For as long as there is weakness within. Then, further ahead they will not be there. There, one remains the 'Knower' of experience of pleasure and pain."
"Life is a book. Read it. But do not forget to write yours."
"At least I can say I once worked a day on a tea plantation in Far North Queensland."
"Simultaneously the whole party moved toward the water, super-ready from the long, forced inaction, passing from the heat to the cool with the gourmandise of a tingling curry eaten with chilled white wine."
"Now that he wanted to feel like he was having a bad dream, he wasn't. He was having a bad reality, and that was something from which you could not wake."
"Mr Lorry asks the witness questions:Ever been kicked? Might have been.Frequently? No. Ever kicked down stairs? Decidedly not; once received a kick at the top of a staircase, and fell down stairs of his own accord."
"What I am in search of is not so much the gratification of a curiosity or a passion for worldly life, but something far less conditional. I do not wish to go out into the world with an insurance policy in my pocket guaranteeing my return in the event of a disappointment, like some cautious traveller who would be content with a brief glimpse of the world. On the contrary, I desire that there should be hazards, difficulties and dangers to face; I am hungry for reality, for tasks and deeds, and also for privation and suffering."
Explore more quotes by Jeff Bezos
"There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second."
"There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward."
"What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming."
"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."
"The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home."
"Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online."
"But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908."
"Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities."
"We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business."
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."
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