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"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
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"Any experience can be transformed into something of value."
Author Name
Personal Development
"Nothing which has entered into our experience is ever lost."
Author Name
Personal Development
"It was like making a blunder at a party; there was nothing to do about it, it was dreadfully mortifying, but it showed a lack of sense to ascribe too much importance to it."
Author Name
Personal Development
"Experience has taught me never to trust a policeman. Just when you think one's all right, he turns legit."
Author Name
Personal Development
"I believe, in a funny way, the job of the novelist is to be out there on the fringes and speaking for an experience that has not really been spoken for."
Author Name
Personal Development
"Not what we experience, but how we perceive what we experience, determines our fate."
Author Name
Personal Development
"We said, OK. We'll - as long as you take good care of us. And so it was a lot of fun. There was a lot of ups and downs throughout the whole period of time. And it's a very unique experience."
Author Name
Personal Development
"No one I know of has ever had this experience-where you had to sit and wait and wait for a DNA test to come back just so you can write the last page of the book."
Author Name
Personal Development
"I guess I never had a better experience than working on The Long Riders, and at the same time, I never had a harder time than what I did making Southern Comfort."
Author Name
Personal Development
"But I just know from experience that accent wise, even if you're an accent genius, crossing the Atlantic is the hardest thing in the world either way."
Author Name
Personal Development
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"What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming."
Want
"We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business."
Business
"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."
Business
"Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities."
Gold
"There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward."
Work
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."
Experience
"There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second."
Work
"But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908."
Hair
"The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they weren't thinking about appliances when they wired the world. They were really thinking about - they weren't putting electricity into the home. They were putting lighting into the home."
Home
"Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online."
Want
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