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"As a personal beneficiary of the service that Amtrak provides and as someone who represents a congressional district that counts on safe, reliable rail service, I am a strong supporter of providing this vital industry the funding necessary to continue operations."
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"I've always wondered how much can you do for your fellow man if your hands are constantly stuck together in Prayers for them?"

"Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do whatever it takes to forward their own agenda without any concern for how it impacts others. This behavior pushes people away, creates barriers to trust and communication, and leaves a bad impression."

"However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!"

"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."

"Begin asking how you may be of service and you will soon discover that the true gift is in your giving."

"The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: Make eye contact and smile. Greet and welcome each and every guest. Seek out guest contact. Provide immediate service recovery. Always display appropriate body language. Preserve the "magical guest experience. Thank each guest and demonstrate that appreciation."

"In serving the poor, one serves humanity. In serving mankind, one serves equity. In serving goodness, one serves God. In serving the Creator, one serves himself."

"I am not moved by riches and fame, but selflessness and a passion for humanity."
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"The residents and elected officials of Long Island have fought vigorously for many years and spent millions of dollars to preserve the quality of life that the Long Island Sound offers."


"This administration and the leadership in Congress appear to be intent on valuing wealth over work, thereby placing working families at a distinct disadvantage."


"For a variety of reasons, we are not producing at a given level of economic activity the jobs we used to have."


"In this time of budget cuts, we cannot forget that basic science is a building block for scientific innovation and economic growth in the information age."


"A healthy Amtrak is an integral part of New York and the Nation's economy and transportation systems."


"However, this President sees no problem eliminating funding for Perkins Loans in his budget, even though the cost of tuition is rising and will continue to rise as the administration's policies force inflation."


"Trade helps bring us products cheaply, but there is no guarantee whatsoever to assume that it will allow us to replace the jobs that have been lost, and there is no mechanism under productivity that says that, either."
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