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Susan C. Young

"Quantities are all around you and the exercise of quantifying and re-quantifying is how you can measure aspects of your life. How are things adding up? What needs to be subtracted to relieve stress and promote healthy well-being? Measure the progress you are making on your hopes, dreams, goals, and strategies to move forward faster."

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"Quantities are all around you and the exercise of quantifying and re-quantifying is how you can measure aspects of your life. How are things adding up? What needs to be subtracted to relieve stress and promote healthy well-being? Measure the progress you are making on your hopes, dreams, goals, and strategies to move forward faster."

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Amber Hurdle

"Greatness is only possible, thanks to the products you are able to produce per seconds, per minutes, per hour and per day."

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Amber Hurdle

"Determining when not to overestimate and when not to underestimate is a crucial skill that is not easily acquired. But it's unspeakably important to be able to know when not to underestimate, for example, another person's affections towards you; but then also when not to overestimate the same thing. If only we could all have radar that could tune into these two measures of living, we'd name it something like "humameter" or "give-a-shit-o-meter." Either way, unnamed or named, I've learned that this is among the most important skills accomplishable by mankind. Insecurities should not be allowed to dictate how we determine the amount of value another person has placed on us; fears should not be let in to tell us how much or how little of worth we have in someone else's eyes."

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Amber Hurdle

"Is not a day divided into twenty-four hours, each hour into sixty minutes, and every minute sub-divided into sixty seconds? Now in 86,400 seconds many things can be done."

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Amber Hurdle

"Subjectivity measures nothing consistently."

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Amber Hurdle

"Cents are the most universally used interval measure."

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Amber Hurdle

"Quantities are all around you and the exercise of quantifying and re-quantifying is how you can measure aspects of your life. How are things adding up? What needs to be subtracted to relieve stress and promote healthy well-being? Measure the progress you are making on your hopes, dreams, goals, and strategies to move forward faster."

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Susan C. Young
"Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication."
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Susan C. Young
"Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence."
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Susan C. Young
"Considerations & Exceptions for Impressive Handshakes Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. Show interest; even if your right hand is full, offer your left hand. Demonstrate respect when you are caught in an introduction while seated; try to stand. Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy."
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Susan C. Young
"Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity."
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Susan C. Young
"Without proper readiness, we're subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework beforehand. Failing to do so deteriorates credibility and reputation, leaving us vulnerable to an unfavorable impression."
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Susan C. Young
"A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off."
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Susan C. Young
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
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Susan C. Young
"Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to 'activate your awesome' and contribute to making a positive first impression?"
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Susan C. Young
"I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level."
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Susan C. Young
"As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn't always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers."
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