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"What is good customer service about then?One word: caring.Bad customer service happens when the employee doesn't care.You could chalk it up to low wages or getting paid regardless of results. But that's not it either.Hiring managers need to do two things and two things only:1. Hire employees that ALREADY care and are ALREADY motivated.2. Repeat step 1.When this is done, everything changes. People are happy on both sides of the table.Costs for management and training plummet."
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"Active listening is one of the best services a company can provide."
"The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed."
"Successful people are always looking for opportunities to help others. Unsuccessful idiots are always asking, "What's in it for me"?"
"You are never a real guru until you understand that you are serving others and delivering them to the light."
"By serving humanity, I automatically serve myself."
"I've always wondered how much can you do for your fellow man if your hands are constantly stuck together in Prayers for them?"
"How can I be useful, of what service can I be? There is something inside me, what can it be?"
"I might not be the most intelligent one amongst my peers but with the little knowledge I acquired over the years, I was able to give back to the society that has made me the man I have become today."
Explore more quotes by Richie Norton
"Your life should consist of more than commuting, working, eating, surfing the Internet, sleeping and watching TV. Your life should be filled with purpose-driven experiences and projects that bring excitement, passion, energy, and authentic meaning and joy into your life."
"If you want an incredibly passionate, happy, ALIVE business don't overcomplicate things. Once all is said and done, the foundational elements of a successful business are very simple: respect, service, value and sales. Comparatively, everything else is froth."
"No one knows your inner battle. No one knows the challenge you face. No one knows the sacrifice it takes to do what you do. But you're not alone."
"Every day you're not doing that thing you want to do (your dream), you're spending mental currency, your dream currency (time) on the wrong thing."
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