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"What is good customer service about then?One word: caring.Bad customer service happens when the employee doesn't care.You could chalk it up to low wages or getting paid regardless of results. But that's not it either.Hiring managers need to do two things and two things only:1. Hire employees that ALREADY care and are ALREADY motivated.2. Repeat step 1.When this is done, everything changes. People are happy on both sides of the table.Costs for management and training plummet."
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"Just so you know, I'm goin' to enlist.'I'm proud of you. But why?I groan against the pain but manage to give him a half smile. 'I want to make sure Kiara's got a boyfriend who has more to offer than a hot bod and a face that could make angels weep."
"Working with people from awareness means to be available. It means to respond with the truth in the moment. It means to respond to the moment in a way that creates a fragrance of love."
"When lip service to some mysterious deity permits bestiality on Wednesday and absolution on Sunday, cash me out."
"When you serve the humanity and contribute to the society without expectation, you are happy."
"The most rewarding times are those spent in changing lives for the sake of humanity."
Explore more quotes by Richie Norton
"Be a learning machine. What made you money last year, won't necessarily make you money this and next year."
"Never mix negative thinking with negative people. Multiplying negatives, in this instance, won't make a positive."
"If you continue to treat yourself like a 3rd class citizen, you'll stay a 3rd class citizen.You're better than that."
"Rule 1: Be kind.Rule 2: Don't be a doormat when they step on you.Kindness and sticking up for yourself go hand in hand if you want happiness."
"Overcome the prideful need to measure your worth by how much more successful you are than others, by operating from a core belief grounded in abundance."
"Is it weird that when I see a cool t shirt or pick up a toothbrush or see a new car I don't think about the product itself? I think about the thousands of people and dollars to make it.I think about how the retailer that took the risk to buy and resell it. Then I work backwards to the store costs, the distributer who got it there, the shipping company that brought it over from China, the factory workers that made it, the people that sourced the materials and the people that harvested the raw materials, and on and on...The global economy is amazing. Your $20 t-shirt is a freaking miracle."
"Success steps: Think big. Act small. Then scale.Failure steps: Act big. Think small. Then shrink.Consider your next big thing a project. Get one. Get it right. No sense growing a broken system."
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