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"But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools."
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"Confrontation affords you the opportunity to hear the other side of the story."
"Meetings! Meetings! Meetings!Do they ever achieve anything or do they just let a lot of hot air out of an already over inflated balloon?"
"To rush into explanations is always a sign of weakness."
"When you talk, use words that inspire you and others."
"To use the same words is not a sufficient guarantee of understanding one must use the same words for the same genus of inward experience ultimately one must have one's experiences in common."
"Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?"
"Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily."
"A very unwise man once said, "He who does not understand your silence will probably not understand your words." A very annoyed woman once said, "He who does not want to communicate will never enjoy their silence for very long."
"The longer a person's twitter @username is, the harder it is to argue with them - on twitter."
"The big, bad unknown is only that until it is known. Then you look back and wonder what all the fuss and worry was about."
Explore more quotes by Jesse James Garrett
"But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success."
"Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring."
"The more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions."
"If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own."
"User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process."
"Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues."
"As much as we may want to withdraw into a world of pure problem solving, we have to acknowledge that the most successful architectures are the ones you can actually convince someone to implement."
"Also, if nothing else, writing this book has really changed the way I experience bookstores. I have a whole different appreciation for the amount of work packed into even the slimmest volume on the shelves."
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