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"Mirroring and matching works at the sub-conscious level and serves to make the other person feel more "comfortable and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common."
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"By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forward. When they crossed their arms, I would cross my arms. When they began speaking slowly and quietly, I would do the same. These subtle actions help to us to communicate more effectively."
"Mirroring and matching works at the sub-conscious level and serves to make the other person feel more "comfortable and connected to you. These subliminal actions can create a subconscious feeling of unison and connection that demonstrate how much you have in common."
"As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Getting closer gradually demonstrates that you like the other person. This gradual and comfortable approach begins the circle of rapport-he sees that you like him, he likes that you like him, and he reciprocates by liking you back."
Explore more quotes by Susan C. Young
"When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time."
"Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities."
"Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings."
"I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance."
"Building self-confidence is like building a muscle. Your confidence grows in response to your intensity of usage and the level of performance you require from it. If you don't use it, you may lose it. Stretch, flex, life, and build!"
"A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. "It is a pleasure meeting you, Mrs. Young, has a completely different connotation than "Nice to meet you, Susan."
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
"Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest good things, and attract quality people into your life."
"Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand."
"Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe-allowing a conversation to follow naturally."
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