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"Trust the young people; trust this generation's innovation. They're making things, changing innovation every day. And all the consumers are the same: they want new things, they want cheap things, they want good things, they want unique things. If we can create these kind of things for consumers, they will come."
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"On privacy issues, it's just like hundreds of years ago when people said, 'I would rather put my money under my pillow than in a bank.' But today, banks know how to protect money much better than you do. Today, we may not have the answers to privacy issues, but I believe our young people will come up with the solutions."
Technology

"The more I come to know about the outside world's perception of China, the more I feel there are all sorts of misunderstandings, and to a certain extent, people do not get the full picture from the media. A lot of foreigners have few opportunities to visit China, and a lot of Chinese people do not have the chance to go to Europe or to the West."
Globalization

"There are big problems that change the world. If we are working together, that will make us understand each other, appreciate each other, help each other."
Leadership

"The lessons I learned from the dark days at Alibaba are that you've got to make your team have value, innovation, and vision. Also, if you don't give up, you still have a chance. And, when you are small, you have to be very focused and rely on your brain, not your strength."
Leadership

"As a business person, I want the world to share the prosperity together."
Business Philosophy

"In the beginning I just wanted to survive. For the first three years, we made zero revenue. I remember many times when I was trying to pay up, the restaurant owner would say, 'Your bill was paid.' And there would be a note saying, 'Mr. Ma, I'm your customer on the Alibaba platform. I made a lot of money, and I know you don't, so I paid the bill.'"
Entrepreneurship

"The world is getting so small. Young people are mobile; they want to travel around the world. When you travel around the world, you exchange culture, you want to make friends, you want to exchange things."
Globalization

"I respect Apple. It's a great company that changed the world, especially the mobile time."
Business

"I flunked my exam for university two times before I was accepted by what was considered my city's worst university, Hangzhou Teachers University. I was studying to be a high school English teacher. In my university, I was elected student chairman and later became chairman of the city's Students Federation."
Personal Growth

"I want to change history, do something important in my life, and influence individuals like we have with millions of small businesses on Alibaba. Then they love and respect you because you made their life important."
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"Creators always have an advantage because they make the stuff we consume."
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Personal Development

"In order to be more successful than the other people, you have to do something that otherpeople are not doing."
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Personal Development

"If there seems no answers then create and apply them."
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Personal Development

"Ingenuity requires creativity."
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Personal Development

"If you want to give birth to any discoveries or inventions, you must start practicing solitude."
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Personal Development

"I hope that, whatever happens within the publishing industry, because of the increased control writers have of their own careers, better sales information and the advent of the internet, that ultimately this change in our working environment will be a change for the better."
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Personal Development

"Innovators with global thinking find more viewing spots that the rest; therefore, they can solve problems in unconventional ways."
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Personal Development

"We are in the middle of the biggest revolution in reading and writing since the advent of the Gutenberg press."
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Personal Development

"The civilized man has built a coach, but has lost the use of his feet."
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Personal Development

"We have some good ideas here. But the only way to know if they're workable is to try to make them fail. If we fail to fail, then maybe we're on the right track."
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Personal Development
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