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"We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments."
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"It is not true that people are naturally equal for no two people can be together for even a half an hour without one acquiring an evident superiority over the other."

"He makes people pleased with him by making them first pleased with themselves."

"People are always good company when they are doing what they really enjoy."

"Prune - prune businesses, products, activities, people. Do it annually."

"Some people bear three kinds of trouble - the ones they've had, the ones they have, and the ones they expect to have."
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"Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past."

"All business success rests on something labeled a sale, which at least momentarily weds company and customer."

"Design is so critical it should be on the agenda of every meeting in every single department."

"South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge."

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."
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