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"UN-Impressives of the Poor Listener Thinking about what you should have done, could have done, or need to do. Allowing your emotional reactions to take over. Interrupting the person talking. Replying before you hear all the facts. Jumping to conclusions and making assumptions. Being preoccupied with what you're going to say next. Getting defensive or being over-eager. One-upmanship-feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share. Imposing an unsolicited opinion. Ignoring and changing the subject altogether."
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"Confrontation affords you the opportunity to hear the other side of the story."
"Meetings! Meetings! Meetings!Do they ever achieve anything or do they just let a lot of hot air out of an already over inflated balloon?"
"To rush into explanations is always a sign of weakness."
"When you talk, use words that inspire you and others."
"To use the same words is not a sufficient guarantee of understanding one must use the same words for the same genus of inward experience ultimately one must have one's experiences in common."
"Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?"
"Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily."
"A very unwise man once said, "He who does not understand your silence will probably not understand your words." A very annoyed woman once said, "He who does not want to communicate will never enjoy their silence for very long."
"The longer a person's twitter @username is, the harder it is to argue with them - on twitter."
"The big, bad unknown is only that until it is known. Then you look back and wonder what all the fuss and worry was about."
Explore more quotes by Susan C. Young
"Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person's will help us build rapport and relationships more easily."
"Affirmative words and actions confirm you are on the right path and help you attract what you desire. Whether you are reaffirming a dream, a goal, a previous commitment, or a person, reaffirmations will strengthen your area of focus. Begin reaffirming yourself and others through encouragement, paying attention, listening, and being grateful."
"As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you."
"Walk the talk and project confidence. If at first you don't feel confident, fake it until you make it."
"A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both into your life and the lives of those around you."
"Service Beyond Self is Essential for Success Because It - Builds credibility, trust, and customer satisfaction. Strengthens your personal reputation and public image. Fosters goodwill and makes people feel appreciated. Helps you build healthy relationships with others. Nurtures collaboration, participation, and cooperation. Reaffirms a continuity of service for quality assurance, integrity, and reliability. Saves money-it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don't have to fix it the next time. Improves communication and builds rapport. Fosters mutual respect and understanding. By providing other people with what they want, you will get more of what you want!"
"Rather than allowing your failures to define you, learn from your experience to do better next time."
"As with most things in life, a healthy balance will keep us on the right path. To avoid too much eye contact or too little, seek to create a comfortable mix. It is generally encouraged to use more eye contact when you are listening and less when you are speaking."
"Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow."
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