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Phil Crosby

"You have to lead people gently toward what they already know is right."

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"You have to lead people gently toward what they already know is right."

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Amber Hurdle

"I hope that people will finally come to realize that there is only one 'race' - the human race - and that we are all members of it."

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Amber Hurdle

"I'm not sure whay I've been drawn to this subject, except that murder is a subject that has always drawn people for as long as people have been telling stories."

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Amber Hurdle

"If you ask a hundred people, they all give you different answers."

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Amber Hurdle

"You can be around 100 people and be completely alone. People don't realize what it's really like."

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Amber Hurdle

"With most people disbelief in a thing is founded on a blind belief in some other thing."

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Amber Hurdle

"A writer is somebody for whom writing is more difficult than it is for other people."

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Amber Hurdle

"In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move."

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Amber Hurdle

"The way you see people is the way you treat them."

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Amber Hurdle

"People ask for criticism, but they only want praise."

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Amber Hurdle

"We Americans are a peculiar people. We are for the underdog, no matter how much of a dog he is."

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Phil Crosby
"Quality has to be caused, not controlled."
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"Very few of the great leaders ever get through their careers without failing, sometimes dramatically."
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Phil Crosby
"Successful people breed success."
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"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."
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Phil Crosby
"The audience only pays attention as long as you know where you are going."
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Phil Crosby
"Selecting the right person for the right job is the largest part of coaching."
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Phil Crosby
"Being convinced one knows the whole story is the surest way to fail."
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Phil Crosby
"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."
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Phil Crosby
"The great discoveries are usually obvious."
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Phil Crosby
"Making a wrong decision is understandable. Refusing to search continually for learning is not."
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