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Phil Crosby

"You have to lead people gently toward what they already know is right."

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"You have to lead people gently toward what they already know is right."

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Donna Grant

"Often people display a curious respect for a man drunk, rather like the respect of simple races for the insane... There is something awe-inspiring in one who has lost all inhibitions."

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Donna Grant

"The last resort of kings, the cannonball. The last resort of the people, the paving stone."

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Donna Grant

"It is not true that people are naturally equal for no two people can be together for even a half an hour without one acquiring an evident superiority over the other."

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Donna Grant

"There are bad people who would be less dangerous if they were quite devoid of goodness."

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Donna Grant

"There are only two kinds of people who are really fascinating - people who know absolutely everything, and people who know absolutely nothing."

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Donna Grant

"We confess our little faults to persuade people that we have no large ones."

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Donna Grant

"Some people break promises for the pleasure of breaking them."

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Donna Grant

"I do give books as gifts sometimes, when people would rather have one than a new Ferrari."

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Donna Grant

"If something in your writing gives support to people in their lives, that's more than just entertainment-which is what we writers all struggle to do, to touch people."

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Donna Grant

"Perhaps being old is having lighted rooms inside your head, and people in them, acting. People you know, yet can't quite name."

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Phil Crosby
"Slowness to change usually means fear of the new."
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Phil Crosby
"Making a wrong decision is understandable. Refusing to search continually for learning is not."
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Phil Crosby
"Successful people breed success."
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Phil Crosby
"The audience only pays attention as long as you know where you are going."
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Phil Crosby
"Quality has to be caused, not controlled."
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Phil Crosby
"The great discoveries are usually obvious."
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Phil Crosby
"Being convinced one knows the whole story is the surest way to fail."
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Phil Crosby
"Selecting the right person for the right job is the largest part of coaching."
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Phil Crosby
"You have to lead people gently toward what they already know is right."
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Phil Crosby
"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."
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