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"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."
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"Your greatest actions are those that meet another's greatest need."
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Personal Development
"We must all have a ministry we can function in, no matter how small."
Author Name
Personal Development
"The only way to practicalize your love for God is by helping and loving others."
Author Name
Personal Development
"There is only one way to be happy in this worldly life. Relinquish 'my' and go after [help to] people."
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Personal Development
"What is done unto people is also being done unto God."
Author Name
Personal Development
"No construct on earth will stand, that does not stand for the least among them, as their advocate and humble servant."
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Personal Development
"We must passionately learn, unlearn and relearn."
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Personal Development
"We have to work and serve humanity while we have the grace."
Author Name
Personal Development
"Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do whatever it takes to forward their own agenda without any concern for how it impacts others. This behavior pushes people away, creates barriers to trust and communication, and leaves a bad impression."
Author Name
Personal Development
"If we claim to know God, let's reveal Him. If we say we are his servants, let's carry Him."
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Personal Development
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"When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive attribute at the same time."
Behavior
"Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will keep your invitations coming and your options open for future opportunities."
Relationship
"Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings."
Mindfulness
"I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentation. When audience members do this for me, it adds an extra punch of dynamic energy that enriches my presentations and improves my performance."
Performance
"Building self-confidence is like building a muscle. Your confidence grows in response to your intensity of usage and the level of performance you require from it. If you don't use it, you may lose it. Stretch, flex, life, and build!"
Growth
"A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. "It is a pleasure meeting you, Mrs. Young, has a completely different connotation than "Nice to meet you, Susan."
Respect
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
Business
"Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest good things, and attract quality people into your life."
Mindset
"Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand."
Confidence
"Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye contact. This is a subliminal invitation to help others feel safe-allowing a conversation to follow naturally."
Communication
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